Gamification in the Friendly Skies*

Gamification is the use of game elements like points and rewards to increase engagement, acknowledge loyalty or competence and make life easier and more fun. Critics often regard it in isolation, forgetting the dull and even adversarial reality it is meant to enliven. But the opposite of engagement is not lack of engagement. The opposite of engagement is repulsion. With that in mind, I’d like to offer an example of a recent experience I wish had been gamified.

I know most of you fly frequently and, amid all your war stories, at some point you must have encountered an extremely helpful gate agent. I wonder how many of you contacted the company to let them know about this valuable employee?

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Go on, tell your friends how awesome their claims are!

So, were you one of those who was stuck in limbo each time you see an awesome challenge claim on GameMaki?

Like for example, when you see something as awesome as this one …

OMGWTFAWESOMECLAIM!

… and it makes you want to jump out of your seat to tell him that “OMG, your photo claim is so cool! YOU RAWKZ!” But then, you realize that there’s no direct way to do it. :( Sure, you can share it on Facebook or Twitter. But it ain’t quite the same as telling him straight, isn’t it?

Well … now you can!

Introducing … da dum da dum da dum … CLAIM RATINGS!

Yay, you can now rate claims!

Awesome, now you can tell people you love their claim by simply hitting the thumbs up button! Well … the reverse is also true, you may also tell the person that their claim is sucky but … definitely, the awesome deserve to be rewarded, right? And if the claim reaches a certain score (we’re not divulging … it’s for us to know and you to find out!), the (awesome) person behind the claim gets a little surprise!

So, head on down and start thumbs-upping away! Give awesome claims the appreciation they deserve.

With our latest webapp release, we also have loads of usability fixes and more (hidden) scoring elements (again, you need to explore around to discover what these scoring elements are! (;).

More importantly, you may now directly attach your claim to your challenge to share with others how you did the challenge and how awesome it really is.

Attach a claim with your challenge!

Happy challeng-ing and discovering, folks! Until then … have a happy weekend!

The key is to keep things simple

The observant would have noticed that we’ve pulled the ‘claim a challenge with a video’ feature in our latest release earlier this week. (Just a coupla’ weeks ago, we rolled out a massive update to our web application which included the option for users to claim a challenge with a Youtube link.)

Well, it’s gone now. Why? You may ask.

It all boils down to the question of whether the feature is needed. Will users really use it? The team had a huge internal debate over this question.

The idea behind GameMaki is to get people out to do things and discover new experiences. And human beings in general have a certain level of inertia when it comes down to trying something new. Think about it. Trying to get over this inertia is difficult enough. Should we really make things more complex by trying to further encourage people to take videos of what they’re doing too?

Well, one might point out that the same argument can also be applied to photos. But photos are ubiquitous. People take photos when they meet their friends or discover something new or out of the ordinary. People like to take photos to commemorate they have actually done something.

It’s very simple to whip out a camera, point and shoot. Videos on the other hand, take time and effort. (And a hell of a long time – depending on length – to upload to video sharing sites like Youtube.) Additionally, pictures have an innate ability to tell the viewer a story with a simple glance. Videos on the other hand, require attention.

The key is to keep things as simple and natural as possible. We want to help people focus their attention on things they can do in real life (and claim challenges easily), rather than struggle with the technicalities of trying to validate that they have actually done something.

Originally, we went ahead to implement the video claim not because we felt it was needed, but fun to have. (Ooh, we can nao watch vidz of peepz pranking their friends or singing weird songz! Or videologz of peepz relating their experience of doing somethingz! Coolz!)

Then, we realized it was introducing unnecessary complexity to the claim process.

Even then, we know for sure that we cannot eliminate videos from the equation altogether. People will still want to share related videos in response to a particular challenge or as part of a challenge (i.e. a related video that well illustrates what the challenge is about).

So, where do videos fit in the GameMaki experience?

Videos as a method to validate claims is definitely out of the question. So, we focused our attention on making it easier for users to share and consume videos shared by others on GameMaki. Now, our engine detects any video links in challenges and comments and auto-embeds them instantly – a crucial first step with many more to come as we continually strive to simplify and streamline things.

Phase 1 of the spankin’ new GameMaki

After the excitement of Echelon 2011 and having gathered loads of feedback from the people we spoke to, the GameMaki team worked fervently behind the scenes in order to bring you the best experience possible.

After slightly more than a week of hard work, phase 1 of the revamp has been rolled out … complete with a sleek new front page.

The new GameMaki!
New landing page for GameMaki.

GameMaki’s UX duo had settled on a slightly bolder look and feel for the landing page. The major challenge was also to make it as informative as possible and yet maintain a sleek, clean look.

The new GameMaki!
Informative footer for GameMaki’s landing page.

There were three design interations in the past week alone, and that was after tons of research on landing page design and user psychology.

Let us know what you think.

Design aside, here is a run-down of the new features and tweaks we’ve made to our GameMaki web application:

1. Location retrieval, with challenges in your vicinity
2. Claim a challenge with a Youtube video link
3. User experience and usability improvements
4. A number of bug fixes
5. Minor optimization

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